Your privacy is a fundamental part of the trust you place in iTrust88. This Policy explains in plain terms what personal data we collect, why we collect it, how it is used, and what rights you have over your information.
All data transmitted between your device and the iTrust88 platform is encrypted using current TLS protocols. Stored personal data and KYC documents are held on encrypted servers with access controls limiting exposure to authorised personnel only.
iTrust88 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used only for the purposes described in this Policy, not to generate advertising revenue from external parties.
Registered Players have the right to access, correct, and (where legally permissible) request deletion of their personal data. All data rights requests are processed within 30 calendar days of receipt, free of charge for the first request per12-month period.
We collect only the data that is genuinely required to provide our services, fulfill our regulatory obligations, and keep your Account secure. We do not collect data speculatively or build secondary profiles for unrelated commercial purposes.
Personal data is retained only for as long as necessary — either for the purpose it was collected, or as required by applicable legal and regulatory retention obligations (e.g., AML record-keeping requirements). We do not hold data indefinitely.
In the unlikely event of a personal data breach that poses a risk to your rights, iTrust88 will notify affected players without undue delay and take immediate steps to contain the breach, assess its scope, and mitigate any potential harm.
iTrust88 ("the Company", "we", "us", or "our") operates the online gaming and sports betting platform accessible at itrust88.cam (the "Platform"). We are deeply committed to protecting the privacy and personal data of every individual who interacts with our Platform — whether as a registered Player, a visitor to our website, or a person who contacts our customer support team.
This Privacy Policy ("Policy") describes in clear and accessible language: the categories of personal data we collect; the lawful bases on which we process that data; the purposes for which it is used; with whom it may be shared; how long it is retained; and the rights you hold as a data subject. This Policy applies to all personal data collected through the iTrust88 Platform, including data submitted during registration, collected during KYC verification, gathered automatically through your use of the website, and communicated to us via email, live chat, or any other channel.
By accessing the Platform or creating an Account, you acknowledge that you have read and understood this Policy. If you do not agree with any aspect of this Policy, you should refrain from using the Platform and may contact us to request Account closure if you are already a registered Player.
Note for Malaysian Players: iTrust88 takes its data protection responsibilities seriously. We apply data handling practices consistent with international standards applicable to regulated gaming operators serving the Malaysian market. Your personal data is not transferred to parties outside our service delivery chain without appropriate safeguards in place.
For the purposes of this Policy, the following definitions apply:
The Data Controller responsible for your Personal Data in connection with your use of the iTrust88 Platform is the operator of the domainitrust88.cam, operating under internationally recognised gaming compliance standards.
If you have any questions regarding the processing of your Personal Data or wish to exercise any of your data subject rights described in Section 11 of this Policy, please direct your enquiry to our Privacy team at [email protected]. Please include "Privacy Request" in the subject line of your email so that your message is directed to the appropriate team promptly.
Data Protection Contact: For all privacy and data protection matters, contact us at [email protected] with the subject line "Privacy Request". We aim to acknowledge all data protection enquiries within 5 business days and to provide a substantive response within 30 calendar days.
iTrust88 collects and processes the following categories of Personal Data. The specific data collected from you will depend on the stage of your relationship with the Platform and the services you use.
iTrust88 does not collect Sensitive Personal Data as defined in Section 2 unless this is strictly required for compliance purposes (e.g., where biometric verification is mandated by a specific regulatory requirement). Where Sensitive Personal Data is processed, we will inform you specifically and obtain explicit consent unless processing is required by law.
We collect Personal Data through the following channels and mechanisms:
iTrust88 processes Personal Data only where we have a valid lawful basis to do so. The lawful bases we rely upon are as follows:
Withdrawal of Consent: Withdrawing your consent for marketing communications will not affect your ability to use the Platform or access your Account. It simply means you will no longer receive promotional emails, SMS messages, or push notifications from iTrust88.
We use the Personal Data we collect for the following specific purposes:
iTrust88 does not sell, rent, or trade your Personal Data to third parties for commercial purposes. We share Personal Data only in the following limited and defined circumstances:
Third-Party Data Processors: All third parties that process Personal Data on iTrust88's behalf are selected carefully and are required to enter into data processing agreements that obligate them to: process data only as instructed; maintain appropriate technical and organisational security measures; and not engage sub-processors without our prior written authorisation.
The iTrust88 Platform uses cookies and similar tracking technologies to support essential functionality, improve performance, and — where you have consented — to deliver a personalised experience and relevant marketing communications.
9.1 Essential Cookies. These cookies are strictly necessary for the Platform to function correctly. They support features such as user authentication, session management, security token validation, and responsible gambling tool settings. Essential cookies cannot be disabled without significantly impairing your ability to use the Platform.
9.2 Analytics Cookies. With your consent, we use analytics cookies to understand how Players navigate the Platform — which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is collected in aggregated form and is used solely to improve Platform performance.
9.3 Marketing Cookies. With your consent, marketing cookies enable us to track engagement with promotional communications and to tailor future promotional offers to your preferences and gameplay history. You may withdraw consent for marketing cookies at any time by updating your browser settings or adjusting your cookie preferences via the Platform's cookie management tool.
9.4 Managing Cookies. Most modern browsers allow you to block, delete, or restrict the use of cookies through the browser settings panel. Please be aware that blocking essential cookies may impair Platform functionality. For detailed guidance on managing cookies, refer to your browser's help documentation.
iTrust88 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our retention periods are guided by the following principles:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.
As a data subject, you hold the following rights in relation to the Personal Data that iTrust88 holds about you. To exercise any of these rights, please submit a written request to [email protected] with "Privacy Request" in the subject line.
You may request a copy of the Personal Data we hold about you, along with information about how it is processed. We will provide this within 30 calendar days.
You have the right to request correction of inaccurate or incomplete Personal Data. Some corrections may require re-submission of supporting documentation.
You may request deletion of your Personal Data where it is no longer necessary for the purpose collected, or where you withdraw consent. Legal retention obligations may limit this right for certain data categories.
You may request that we temporarily restrict processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold about you.
Where processing is based on consent or contractual necessity and is carried out by automated means, you may request your Personal Data in a structured, machine-readable format.
You may object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Response Timeframe: iTrust88 will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further60 days, and you will be informed of any extension within the initial30-day period. All requests are processed at no charge for the first request per12-month period.
The iTrust88 Platform is operated using cloud infrastructure and service providers that may be located in jurisdictions outside Malaysia. As a result, your Personal Data may be transferred to, stored in, and processed in countries other than Malaysia in connection with the delivery of our services.
Where Personal Data is transferred to a country outside Malaysia, iTrust88 ensures that appropriate safeguards are in place to protect the data to a standard equivalent to the protections applicable in Malaysia and consistent with our compliance obligations. These safeguards include:
For further information about the specific safeguards in place for any particular international data transfer, please contact us at [email protected].
The iTrust88 Platform is strictly intended for adults aged21 years and above. We do not knowingly collect, use, or retain Personal Data from individuals under the age of 21. Age verification is applied at both registration and KYC stages, and we employ third-party age verification tools to enforce this requirement.
If we become aware that Personal Data has been collected from a person under the age of 21 without appropriate parental consent, we will take immediate steps to delete that data and close the associated Account. If you believe that a minor has registered an Account with iTrust88 or has been able to access the Platform, please contact us immediately at [email protected].
Parents and guardians concerned about minors accessing online gaming platforms are encouraged to use parental control software. iTrust88 cooperates fully with any parental or guardian enquiry relating to potential underage access.
iTrust88 implements a comprehensive range of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:
While we take all reasonable technical and organisational precautions, no internet-based platform can guarantee absolute security. You contribute to the security of your Account by using a strong, unique password, enabling2FA, and immediately reporting any suspected unauthorised access to our support team.
iTrust88 reserves the right to update, amend, or replace this Privacy Policy at any time. Changes may be required to reflect new data processing activities, updates to applicable legal requirements, improvements to our security practices, or changes in the range of services we offer.
Where changes are material — meaning they significantly affect the way in which we process your Personal Data or your rights as a data subject — we will notify you by email and via in-Platform notification at least seven (7) days before the updated Policy takes effect. For non-material changes, the updated Policy will be published on this page with the "Last Updated" date revised accordingly.
Your continued use of the Platform following publication of an updated Policy constitutes your acceptance of the changes. If you do not agree with any material change, you may request Account closure as described in our Terms and Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by iTrust88, please contact our Privacy team using the details below. We are committed to addressing all privacy enquiries promptly and transparently.
For formal legal or regulatory correspondence concerning data protection matters, please mark your email "Legal Notice – Data Protection" and direct it to [email protected]. Formal legal correspondence will be acknowledged within three (3) business days.
Privacy and data security are at the heart of everything we do at iTrust88. Your personal information powers the services you rely on — from fast DuitNow withdrawals to personalised responsible gambling tools — and it stays within the clearly defined boundaries described in this Policy. If you have questions, our support team is available24/7. If you are ready to experience iTrust88, visit our homepage to get started.